Website Privacy Policy for IV Harmony.Life

Appointment Policy

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment.

Consultations Policy

We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. There is a limit of two (2) free consultations per person per 365 days.

Cancellation Policy

As a courtesy to our providers, for non-group appointments, please provide a minimum of twenty-four (24) hours notice should you need to cancel or reschedule an appointment. You will be charged $100 if an appointment is canceled or rescheduled less than twenty-four (24) hours in advance or if there is a no-show. For group appointments, there is a seventy two (72) hour cancellation policy, and the credit card on file will be charged $200 if canceled less than seventy two (72) hours in advance. If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.

Pricing & Prepayments Policy

Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

Returns & Refunds Policy

If you would like to return your purchased skincare product, return the item in its original packaging unopened within thirty (30) days of purchase. We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.

Prepayments are refundable within ten (10) days of purchase. Services received can not be refunded.

For training courses, payments are non-refundable.

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.

Pet Policy

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.

Privacy Policy

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

You can permanently disable your account and remove your information from our database at any time by sending an email to loryna@ivharmonylife.net. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.

These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.

Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:

(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;

(b) Your provision or receipt of a Treatment;

(d) Your interaction with any other User;

(e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;

(f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;

(g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;

(h) The Company’s use, disclosure, or preservation of User Content; or

(i) Your violation of any rights of another, including intellectual property rights.

Social Media Policy for Team Members

This policy is an agreement between IV Harmony.life and its team member (“Provider” or “Staff Member”) governing the posting and re-posting of IV Harmony.life content on personal social media pages.

All photographs and videos of IV Harmony.life clients are the property of IV Harmony.life. The following policy has been designed to allow our staff members to showcase their work, both on IV Harmony.life's social media channels as well as on their own. For purposes of this policy, “Clients” are clients of IV Harmony.life, not of the Provider, and the term “social media” refers to any private or public webpage or app that hosts photo and video content.

Accordingly, all social media content that includes photos or videos of IV Harmony.life Clients must comply with IV Harmony.life's Social Media Policy in order to appear on the personal social media page of any IV Harmony.life Provider or Staff Member.

I, a Provider or Staff Member at IV Harmony.life, understand and agree to comply with the following rules of the Social Media Policy:

Clients must sign a consent form allowing IV Harmony.life to share any photos/videos, including those that are partial or de-identified. No photos or videos of any Client may be shared by anyone affiliated with IV Harmony.life, in any form, unless a consent form from the Client has been properly executed.
All photos and videos must be taken by using equipment owned by IV Harmony.life, and may not be taken by using Provider's personal devices.
All photos and videos must be approved by IV Harmony.life's marketing team prior to being posted on the personal social media page of a Provider, pursuant to the process below.
After a Staff Member’s relationship with IV Harmony.life ends, all photos or videos of all Clients must be removed from the Provider’s social media channels promptly and completely. The Client’s consent to have the content posted was given by the Client to IV Harmony.life alone and does not extend to any persons unaffiliated with IV Harmony.life.

The process for posting according to this Policy is as follows:

Staff Member will take photos/videos according to the photo guide and grid lines in the electronic health record.
Staff Member will confirm that a social media consent form has been signed, and what type of consent Clients have approved (cropped or full consent).
Staff Member will email the photos to the Staff Member’s manager, adding a full description that includes what area was treated, who performed the treatment, and what product was used.
IV Harmony.life’s marketing team will review, check consents again as an extra measure, add the IV Harmony.life logo to the image, and make adjustments if necessary. [Once the photo/video is approved, the marketing team or manager will create the final image and post it on the IV Harmony.life social media page.]

Staff Member may re-post the photo/video that was posted on IV Harmony.life’s official page by IV Harmony.life’s marketing team on Staff Member’s social media page(s). Staff Member must tag IV Harmony.life (IG @________) in the image and in the caption for the image. Staff Member may not tag the Client or mention the Client’s name in the post. Staff Member may not post the photo/video on Staff Member’s own social media page, by creating a similar or identical post that includes any photos or videos of any Client.

Signed:

Name of Provider or Staff Member:________________

Position at IV Harmony.life:______________________

Date: ________________________